FAQ's
Disclaimer
Confections by Karen is a locally owned cottage food business that I run out of my home.
I am registered with the Minnesota Department of Agriculture as a Cottage Food Producer and "these products are homemade and not subject to state inspection."I completed the Tier II food safety course on August 2, 2020. This safety course certifies me for 3 years.
I also have business liability insurance for my cottage food operation.
Ordering Policy
If you are interested in my services please email me for a no-obligation quote or feel free to call me to discuss your potential order. Please note that this does not guarantee availability. Orders are not reserved until a 50% non-refundable retainer is received.
Late fees: If a customer picking up an order at ____ time and no communication was received by Confections by Karen and customer is late, a late fee of $5 per hour late will be charged on top of already agreed price of order. My time is valuable.
**Please refer to the Wedding Cake policy regarding retainer and payment.
Delivery & Set-Up Policies
Delivery: Delivery within city limits of Blooming Prairie is free. Call/Email for a quote for anything further away. Mileage starts at $0.65 per mile and round trip delivery is charged.
Wedding/Event set up and delivery starts at $75.
Booking & Cancellation Policy
**Once your order is placed, decreasing the size of an order is not allowed as it is how I fill my calendar and determine how many orders I can take each week.
**You may increase the amount of your order up to 14 days before your event.
**An order cancelled prior to 1 week before your event (not wedding) will only be refunded 25% of total order. The non-refundable retainer guarantees your order on my calendar.
**If you book your wedding with Confections by Karen after completing a wedding tasting, $25 will be credited towards the final total of your order. A little incentive to book with Confections by Karen.
Wedding & Grooms Cake Cancellation Policy
**Wedding & Grooms Cake retainers are non-refundable & non-transferable (Retainer is deducted from the wedding balance only). **Any Wedding or Grooms Cake orders cancelled 3 months prior to your wedding date will receive only a 50% refund on any payments made after the retainer.
**Any Wedding or Grooms Cake orders cancelled less than 3 months prior to your wedding date will receive NO refunds on any payments made after the retainer.
Payment Details
I accept cash/credit/debit or local checks only.
Invoicing is currently offered through PayPal or my website.
Confections by Karen is not allowed to ship any orders in or out of state.
