FAQ's

Disclaimer

Confections by Karen is a locally owned cottage food business that I run out of my home.

I am registered with the Minnesota Department of Agriculture as a Cottage Food Producer and "these products are homemade and not subject to state inspection."

I completed the Tier II food safety course on September 17, 2017. This safety course certifies me for 3 years. 

I have business liability insurance for my cottage food operation. 

Ordering Policy

If you are interested in my services please email me for a no-obligation quote or feel free to call me to discuss your potential order. Please note that this does not guarantee availability. Orders are not reserved until a 50% non-refundable retainer is received. 

Late fees: If a customer picking up an order at ____ time and no communication was received by Confections by Karen and customer is late, a late fee of $1 per hour late will be charged on top of already agreed price of order.  My time is valuable.  

**Please refer to the Wedding Cake policy regarding retainer and payment.

Delivery & Set-Up Policies

Delivery: Delivery within city limits of Blooming Prairie is free. Call/Email for a quote for anything further away.  Mileage starts at $0.65 per mile and round trip delivery is charged. 

Wedding/Event set up and delivery starts at $75.

 

Booking & Cancellation Policy

**Once your order is placed, decreasing the size of an order is not allowed as it is how I fill my calendar and determine how many orders I can take each week.  

**You may increase the amount of your order up to 14 days before your event.  

**An order cancelled prior to 1 week before your event (not wedding) will only be refunded 25% of total order. The non-refundable retainer guarantees your order on my calendar.
**If you book your wedding with Confections by Karen after completing a wedding tasting, $25 will be credited towards the final total of your order.  A little incentive to book with Confections by Karen.

Wedding & Grooms Cake Cancellation Policy

**Wedding & Grooms Cake retainers are non-refundable & non-transferable (Retainer is deducted from the wedding balance only). **Any Wedding or Grooms Cake orders cancelled 3 months prior to your wedding date will receive only a 50% refund on any payments made after the retainer. 

**Any Wedding or Grooms Cake orders cancelled less than 3 months prior to your wedding date will receive NO refunds on any payments made after the retainer.

Payment Details
I accept cash/credit/debit or local checks only.

PayPal Invoicing:
PayPal invoices of any amount will incur a 3% convenience charge + $0.30 PayPal fee to cover processing fees.                                        

Confections by Karen is not allowed to ship any orders in or out of state. Cakes/cupcakes/cookies are allowed to cross state lines as long as I am the one delivering them. If you need a cake in Iowa, South Dakota, Wisconsin and the weather cooperates for delivery I can deliver to you. Please inquire as this would incur extra costs for your order.